Privacy Policy

Who we are

This website, utopiangateway.in, is operated by Utopian Gateway, a travel company based in Gurugram, Haryana, India. In this policy, “we”, “us” and “our” refer to Utopian Gateway.

Information we collect

We collect the information you choose to share with us when you send an enquiry, message us on WhatsApp, call or email us:

• Your name, phone number and email address
• Trip details such as destination, dates, number of travellers, budget and special requirements
• Information needed to make bookings once you confirm a trip, such as traveller names, ages and identity or passport details

We also collect basic technical information (such as browser type and pages visited) through server logs to keep the website secure and working properly.

How we use your information

• To respond to your enquiry and prepare itineraries and quotes
• To make and manage bookings you have confirmed with hotels, transport providers and other suppliers
• To contact you about your trip before and during travel
• To meet legal, tax and accounting obligations

Sharing your information

We share your details only with the suppliers needed to deliver your trip (for example hotels, transport operators and activity providers) and with service providers who help us run our business, such as email hosting. We do not sell your personal information.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and booking records for as long as required by law. You can ask us to delete enquiry information at any time.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you, by writing to ceo@utopiangateway.com or messaging us on WhatsApp at +91 96508 65885.

Security

We take reasonable steps to protect your information. Website forms are sent over an encrypted (HTTPS) connection.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.